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SHIPPING / DELIVERY

THANK YOU FOR INVESTING IN SOMETHING BEAUTIFUL FROM SANCIA!

PROCESSING TIME

ALL ORDERS ARE PACKED AND DISPATCHED WITHIN 2-4 WORKING DAYS, AEST MONDAY – FRIDAY (SYDNEY, AUSTRALIA)

PLEASE NOTE, DURING SALES, RE-STOCKED ITEMS / NEW COLLECTION DROPS AND PUBLIC HOLIDAYS, ORDERS CAN TAKE UP TO 7 DAYS FOR DISPATCH.  ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING NUMBER, WHICH WILL ALLOW YOU TO CHECK HOW CLOSE YOU ARE TO RECEIVING YOUR SANCIA PARCEL.

PLEASE NOTE:

* ONCE YOUR ORDER IS ON ITS WAY, WE ARE UNABLE TO CHANGE THE SHIPPING ADDRESS.

* DURING SANCIA SALES, NEW COLLECTION DROPS AND THE FESTIVE SEASON, SHIPPING TIMES ARE NOT GUARANTEED AND CAN BE DELAYED DEPENDING ON HOW BUSY WE ARE SO PLEASE BE PATIENT DURING THESE TIMES.

* ALL ORDERS REQUIRE A PHONE NUMBER FOR DELIVERY AND CANNOT BE DELIVERED TO A PO BOX OR HOTEL.


SHIPPING / DELIVERY

DEPENDING ON YOUR LOCATION AND THE STYLE YOU HAVE PURCHASED, YOUR ORDER WILL BE SHIPPED FROM EITHER OUR AUSTRALIAN OR HONG KONG WAREHOUSE, USING ONE OF THE BELOW SHIPPING SERVICES.

PLEASE NOTE THESE SHIPPING TIMES ARE BASED ON ONCE YOU RECEIVE THE TRACKING NUMBER:

AUSTRALIA

STANDARD SHIPPING

*
FLAT RATE OF $10 FOR STANDARD SHIPPING
* PLEASE ALLOW 3-7 BUSINESS DAYS, DEPENDING ON YOUR LOCATION

SHIPPING SERVICE

AUSTRALIA POST 
STARTRACK
AULINE

EXPRESS SHIPPING

* FLAT RATE OF $25 FOR EXPRESS SHIPPING
* PLEASE ALLOW 2-3 BUSINESS DAYS, DEPENDING ON YOUR LOCATION

SHIPPING SERVICE

DHL


INTERNATIONAL

*
FLAT RATE OF $40 FOR WORLDWIDE SHIPPING.
* PLEASE ALLOW 3-10 BUSINESS DAYS, DEPENDING ON YOUR LOCATION
* PLEASE NOTE, IF YOUR ORDER IS SHIPPED WITH AUSTRALIA INTERNATIONAL EXPRESS, ONCE THE PARCEL ARRIVES IN YOUR DESTINATION COUNTRY IT WILL BE TRANSFERRED TO YOUR LOCAL POSTAL SERVICE, YOU CAN TRACK USING THE SAME TRACKING NUMBER

AUSTRALIA INTERNATIONAL EXPRESS
DHL
UPS
USPS

 

SHIPPING DELAYS

WE DO OUR BEST TO ENSURE THE TIMELY DELIVERY OF ALL ORDERS, PLEASE BEAR IN MIND THAT WE ARE ONLY PROVIDED WITH AN ESTIMATED DELIVERY DATE FROM OUR CARRIERS. ON A RARE OCCASION, YOUR ORDER CAN ARRIVE OUTSIDE OF THE ESTIMATED TIME FRAME. 

ESTIMATED DELIVERY TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF DISPATCH. MOREOVER, WE DO NOT HOLD RESPONSIBILITY FOR DAMAGED, LOST OR STOLEN PACKAGES.



GIFT WRAPPING

ALL SANCIA BAGS ARE BOXED, BEAUTIFULLY GIFT WRAPPED IN CUSTOM TISSUE PAPER WITH GOLD FOIL PRINT.
(100% COTTON / SANCIA TOTE INCLUDED)



INTERNATIONAL DUTY / TAXES

PLEASE KINDLY NOTE THAT IF YOU ARE PURCHASING ONLINE FROM OUTSIDE OF AUSTRALIA, YOU MAY BE CHARGED CUSTOMS DUTIES AND TAXES. THESE DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE OF THE GOODS AND ARE NOT INCLUDED IN THE OVERALL SHIPPING COST. 

SANCIA IS NOT RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES, WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED, WILL REST WITH THE CUSTOMER. 

SANCIA ARE LEGALLY REQUIRED TO DECLARE THE FULL DOLLAR VALUE PAID ON THE INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE FOR CUSTOMS SHOULD THEY REQUIRE IT. 
WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.
FOR FURTHER INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE.