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FREE WORLDWIDE SHIPPING ON ORDERS OVER $300
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Read about Shipping & Delivery

SHIPPING / DELIVERY

THANK YOU FOR INVESTING IN SOMETHING BEAUTIFUL FROM SANCIA!

COVID-19 SHIPPING DELAYS
DUE TO THE IMPACT OF COVID-19, OUR WORLWIDE COURIERS HAVE ADVISED SOME DELAYS TO THEIR DELIVERY SERVICE. WE RECOMMEND YOU ALLOW ADDITIONAL TIME ON THE BELOW QUOTED WINDOWS FOR DELIVERY DUE TO THIS, AND TRACK YOUR ORDER FOR DAILY UPDATES.

PROCESSING TIME

ALL ORDERS ARE PACKED AND DISPATCHED WITHIN 2-3 WORKING DAYS, 9-5PM, AEST MONDAY – FRIDAY (SYDNEY, AUSTRALIA)

DURING SALES, RE-STOCKED ITEMS / NEW COLLECTION DROPS AND PUBLIC HOLIDAYS, ORDERS CAN TAKE UP TO 7 DAYS FOR DISPATCH. ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING NUMBER, WHICH WILL ALLOW YOU TO CHECK HOW CLOSE YOU ARE TO RECEIVING YOUR SANCIA PARCEL.

PLEASE NOTE:

* ONCE YOUR ORDER IS ON ITS WAY, WE ARE UNABLE TO CHANGE THE SHIPPING ADDRESS.

* DURING SANCIA SALES, NEW COLLECTION DROPS AND THE FESTIVE SEASON, SHIPPING TIMES ARE NOT GUARANTEED AND CAN BE DELAYED DEPENDING ON HOW BUSY WE ARE SO PLEASE BE PATIENT DURING THESE TIMES.

* ALL ORDERS REQUIRE A PHONE NUMBER FOR DELIVERY AND CANNOT BE DELIVERED TO A PO BOX OR HOTEL.


SHIPPING DELAYS / LOST OR STOLEN PACKAGES

WE DO OUR BEST TO ENSURE THE TIMELY DELIVERY OF ALL ORDERS, PLEASE BEAR IN MIND THAT WE ARE ONLY PROVIDED WITH AN ESTIMATED DELIVERY DATE FROM OUR CARRIERS. ON A RARE OCCASION, YOUR ORDER CAN ARRIVE OUTSIDE OF THE ESTIMATED TIME FRAME.

ESTIMATED DELIVERY TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF DISPATCH. MOREOVER, WE DO NOT HOLD RESPONSIBILITY FOR DAMAGED, LOST OR STOLEN PACKAGES.

GIFT WRAPPING

ALL SANCIA BAGS ARE BOXED, BEAUTIFULLY GIFT WRAPPED IN CUSTOM TISSUE PAPER WITH GOLD FOIL PRINT.
(100% COTTON / SANCIA TOTE INCLUDED)

INTERNATIONAL DUTY / TAXES

PLEASE KINDLY NOTE THAT IF YOU ARE PURCHASING ONLINE FROM OUTSIDE OF AUSTRALIA, YOU MAY BE CHARGED CUSTOMS DUTIES AND TAXES. THESE DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE OF THE GOODS AND ARE NOT INCLUDED IN THE OVERALL SHIPPING COST.

SANCIA IS NOT RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES, WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED, WILL REST WITH THE CUSTOMER.

 

SANCIA ARE LEGALLY REQUIRED TO DECLARE THE FULL DOLLAR VALUE PAID ON THE INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE FOR CUSTOMS SHOULD THEY REQUIRE IT.
WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.
FOR FURTHER INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE.

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