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SHIPPING / DELIVERY

SHIPPING / DELIVERY

AUSTRALIA

FLAT RATE OF $10 FOR EXPRESS SHIPPING. DELIVERY WITHIN 1-3 BUSINESS DAYS DEPENDING ON YOUR LOCATION.

INTERNATIONAL

FLAT RATE OF $40 FOR WORLDWIDE SHIPPING. DELIVERY WITHIN 3-10 BUSINESS DAYS DEPENDING ON YOUR LOCATION



THANK YOU FOR PURCHASING A SANCIA BAG. ALL SANCIA ITEMS ARE BOXED, BEAUTIFULLY GIFT WRAPPED IN CUSTOM TISSUE PAPER WITH GOLD FOIL PRINT.
(100% COTTON / SANCIA TOTE INCLUDED)

ALL ORDERS (EXCLUDING PRE-ORDERS & ITEMS LISTED ON BACK-ORDER) ARE PACKED AND DISPATCHED WITHIN 1-2 WORKING DAYS.  EXCEPT WEEKENDS, PUBLIC HOLIDAYS AND DURING SALES, RE-STOCKED ITEMS / NEW COLLECTION DROPS, ORDERS CAN TAKE UP TO 7 DAYS FOR DISPATCH. ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING NUMBER, WHICH WILL ALLOW YOU TO CHECK HOW CLOSE YOU ARE TO RECEIVING YOUR SANCIA PARCEL.

UNFORTUNATELY WE CANNOT GUARANTEE THAT YOU WILL RECEIVE YOUR PACKAGE WITHIN THE TIME FRAME EXPECTED. ESTIMATED DELIVERY TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF DISPATCH. MOREOVER, WE DO NOT HOLD RESPONSIBILITY FOR DAMAGED, LOST OR STOLEN PACKAGES.

PLEASE NOTE:

* DURING SANCIA SALES, NEW COLLECTION DROPS AND THE FESTIVE SEASON, SHIPPING TIMES ARE NOT GUARANTEED AND CAN BE DELAYED DEPENDING ON HOW BUSY WE ARE SO PLEASE BE PATIENT DURING THESE TIMES.

* ALL ORDERS REQUIRE A PHONE NUMBER FOR DELIVERY AND CANNOT BE DELIVERED TO A PO BOX OR HOTEL.



REFUNDS AND EXCHANGE

LEATHER GOODS

WHILE SANCIA IS A FAST GROWING BRAND, WE ARE STILL A SMALL TEAM, AND AT THIS TIME ALL SALES ARE FINAL.
WE LOVE A HAPPY CUSTOMER AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, THEREFORE WE STRONGLY ENCOURAGE YOU TO EMAIL US WITH ANY PRIOR QUESTIONS OR CONCERNS. PLEASE TAKE NOTE OF THE MEASUREMENTS, SCALE AND COLOUR DESCRIPTIONS OF ALL PRODUCTS BEFORE PURCHASING.

PLEASE BE AWARE THAT THE PHOTOS ON OUR WEBSITE ARE AS CLOSE AS POSSIBLE A REPRESENTATION OF THE ACTUAL LEATHER COLOURS.  LEATHER IS A NATURAL MATERIAL AND THEREFORE INCONSISTENCY OF COLOUR AND TEXTURE IS A UNIQUE CHARACTERISTIC. THE COLOUR MAY SLIGHTLY DIFFER FROM THE PICTURE SEEN ON YOUR COMPUTER SCREEN DEPENDING ON DEVICE SO PLEASE MAKE YOUR SELECTION CAREFULLY.  SANCIA LEATHER GOODS ARE CRAFTED IN THE FINEST SKINS AVAILABLE. THESE PREMIUM LEATHERS ARE NATURAL AND UNIQUE: ANY TONAL VARIATIONS, MARKS OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED IMPERFECTIONS.

PLEASE KINDLY NOTE; SANCIA CANNOT OFFER A REFUND OR EXHANGE FOR 'CHANGE OF MIND'

REFUNDS AND EXCHANGE

APPAREL

WE LOVE A HAPPY CUSTOMER AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE.  IF YOU ARE UNSURE OF ANY DETAILS REGARDING THE ITEM, WE HIGHLY RECOMMEND YOU TO CONTACT US PRIOR TO MAKING A PURCHASE AND CAREFULLY REFER TO OUR SIZE GUIDE TO ENSURE YOU ARE PURCHASING THE RIGHT SIZE. THIS GUIDE IS VERY ACCURATE SO IF YOU MEASURE YOURSELF CORRECTLY, THERE SHOULD BE NO PROBLEM WHEN YOU RECEIVE.

IF HOWEVER THE ITEMS STILL DO NOT FIT UPON ARRIVAL, PLEASE SEE TERMS BELOW:

  • YOU MUST CONTACT US WITHIN 48HRS OF RECEIVING YOUR ITEM TO INFORM US THAT YOU WOULD LIKE TO RETURN.
  • THE ITEMS MUST BE RETURNED IN ORIGINAL CONDITION, UNWORN, UNALTERED, UNWASHED AND WITH THEIR TAGS ATTACHED.
  • YOU WILL HAVE TO COVER THE COST TO SHIP THE ITEMS BACK TO OUR WAREHOUSE IN ORDER TO RECEIVE YOUR REFUND (MINUS THE ORIGINAL COST OF SHIPPING).  THIS MUST INCLUDE A TRACKING NUMBER SO THAT WE ARE ABLE TO TRACE THE PARCEL AT ALL TIMES.

* PLEASE NOTE, IF YOU FAIL TO CONTACT US WITHIN THIS TIME FRAME, WE ARE NOT LIABLE FOR PROCESSING YOUR RETURN.

FAULTY ITEM

WE TAKE GREAT PRIDE IN THE HIGH QUALITY OF OUR BEAUTIFUL HANDCRAFTED PRODUCTS, EACH PIECE IS METICULOUSLY CHECKED TO ENSURE THEY ARE IN PERFECT CONDITION BEFORE SENDING AND EACH ITEM IS PACKAGED CAREFULLY.  HOWEVER IF SOMETHING IS FOUND TO BE DAMAGED OR FAULTY ON DELIVERY, PLEASE EMAIL INFO@SANCIA.COM.AU WITHIN 48 HOURS OF RECEIVING YOUR BAG.

* PLEASE NOTE, IF YOU FAIL TO CONTACT US WITHIN THIS TIME FRAME, WE ARE NOT LIABLE FOR PROCESSING YOUR RETURN.


INTERNATIONAL DUTY / TAXES

PLEASE BE AWARE THAT IF YOU ARE PURCHASING ONLINE FROM OUTSIDE OF AUSTRALIA, YOU MAY BE CHARGED CUSTOMS DUTIES AND TAXES. THESE DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE OF THE GOODS AND ARE NOT INCLUDED IN THE OVERALL SHIPPING COST. 
SANCIA IS NOT RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES, WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED, WILL REST WITH THE CUSTOMER. 
SANCIA ARE LEGALLY REQUIRED TO DECLARE THE FULL DOLLAR VALUE PAID ON THE INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE FOR CUSTOMS SHOULD THEY REQUIRE IT. 
WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.
FOR FURTHER INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE.