SHIPPING / DELIVERY
Thank you for investing in something beautiful from SANCIA!
Please note these shipping times are based on once you receive the tracking number:
PROCESSING TIME
Please note these shipping times are based on once you receive the tracking number:
AUSTRALIA & NZ
| Type | Cost | Estimated time |
|---|---|---|
| Australia (Standard) | Free | 3-5 Business Days |
| Australia (Express) | $15 | 1-3 Business Days |
| New Zealand (Standard) | Free on orders over $300 $10 for orders under $300 |
5-10 Business Days |
| New Zealand (Express) | Free on orders over $300 $20 for orders under $300 |
3-7 Business Days |
INTERNATIONAL
| Type | Cost | Estimated time |
|---|---|---|
| US, Canada & Mexico (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
| Asia, Europe, UK & Pacific Islands (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
| Rest of the World (Express) | Free on orders over $300 $25 for orders under $300 |
5-10 Business Days* |
PROCESSING TIME
All orders are packed and dispatched within 2-3 working days, 9-5pm, AEST Monday – Friday (Sydney, Australia)
Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.
Please note:
* Once your order is on its way, we are unable to change the shipping address.
* During SANCIA sales, new collection drops and the festive season, shipping times are not guaranteed and can be delayed depending on how busy we are so please be patient during these times.
* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel.
* Shipping costs are in AUD.
Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.
Please note:
* Once your order is on its way, we are unable to change the shipping address.
* During SANCIA sales, new collection drops and the festive season, shipping times are not guaranteed and can be delayed depending on how busy we are so please be patient during these times.
* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel.
* Shipping costs are in AUD.
SHIPPING DELAYS / LOST OR STOLEN PACKAGES
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Moreover, we do not hold responsibility for damaged, lost or stolen packages.
GIFT WRAPPING
All SANCIA items are boxed, beautifully gift wrapped in custom tissue paper with gold foil print.
(100% Tencel / SANCIA tote included with all handbags)
INTERNATIONAL DUTY / TAXES
Please kindly note that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
SANCIA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
SANCIA are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
SANCIA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.
SANCIA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
SANCIA are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
SANCIA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.