Please find below some of our most frequently asked questions. If your question isn't answered here and you’d like to speak to someone in customer care please click here
All orders are packed and dispatched within 2-3 working days, 9-5pm, AEST Monday – Friday (Sydney, Australia)
During sales, re-stocked items / new collection drops and public holidays, orders can take up to 7 days for dispatch. Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.
When your items have shipped, we will send you a shipping confirmation email with your parcel tracking number. To track your purchase, you can enter your tracking number following the link on the tracking email.
Unfortunately, we are unable to deliver to PO boxes or forwarding addresses.
Please note that you can specify for your parcel to be left unattended. SANCIA cannot take any responsibility for parcels that are lost or stolen.
Please ensure you enter your correct mailing address as SANCIA cannot take any responsibility for incorrect delivery addresses and will not reimburse you for the order or shipping costs.
You can reach out to our customer care team here
SANCIA gift voucher
Please note, all payments are in AUD. Your bank determines the currency conversion rate. If you have any payment queries, please contact us directly at firstname.lastname@example.org
Our fabrications are all hand dyed so there will be variations in batches of fabric colour. Even though we try to photograph them to capture the closest possible match sometimes, there may be a slight variation which adds to the uniqueness of each piece. We are happy to send any further images should you want a closer look at any item, do contact us.
We do not accept a return based on colour discrepancy.
However, if you’re purchasing internationally, we will ship the items together when the pre-order item is available as the shipping costs are too high for us.
Please see step by step instructions below:
• After adding items to the 'shopping cart' you will be directed to the 'checkout'
• Please click the drop down menu 'show order summary' and enter the discount code before making payment to redeem this offer.
• Once an item has been purchased, unfortunately we cannot apply the discount to your order, or refund the purchase. You can however, use the code for the next time you shop with us.
• Please note, you are only able to use one (1) discount code per order.
• Code is not valid for sale items
If an item is damaged on arrival or a manufacturing fault occurs under normal use (not including general wear and tear) within 12 months of the purchase date, please follow the step-by-step instructions below in order to process the item:
• If you are registered, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you still have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘return authorisation form’ and fill out returning via email: email@example.com
Please be sure to include photos and a copy of your proof of purchase with the authorization form.
Warranty will not be honored if the item has been mistreated. If proven to be a manufacturing fault, SANCIA will happily repair free of charge or replace with the same or comparable item.