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RETURNS / EXCHANGE

Thank you for investing in something beautiful from SANCIA.
All SANCIA items are boxed, beautifully gift wrapped in custom tissue paper with gold foil print.
(All handbags include a 100% Tencel™ SANCIA tote)



RETURNS / EXCHANGE LEATHER GOODS
We love a happy customer and we want you to be completely satisfied with your purchase.

Before buying an item from us, please ask us any questions you may have. Look up the measurements on the item you are interested in, reach out to us for details about how the item fits, size information, further confirmation of colour, leather information, or if you need any more details than what we have already provided.

We are strict on our return policy because, as you know, the fashion industry is damaging enough as it is - please consider the earth. Buy items with honesty, don’t shop only to return. This is a wasteful practice and unfortunately only drives up the price of the products as the business costs have to be covered at some point.

Please be aware that the photos on our website are as close as possible a representation of the actual leather colours. Leather is a natural material and therefore inconsistency of colour and texture is a unique characteristic. The colour may slightly differ from the picture seen on your computer screen depending on device so please make your selection carefully. SANCIA leather goods are crafted in the finest skins available. These premium leathers are natural and unique: any tonal variations, marks or veins are natural features and should not be considered imperfections.

If you have purchased an item for full price, we must be notified of your wish to return the item within 72 hours of delivery, item to be received at our provided warehouse address within 14 days of the first delivery attempt, to qualify for any refund. Any return received after 14 days will be returned to sender. Customer arranges and pays for all return shipments.

IN ORDER FOR THE GOODS TO BE ELIGIBLE FOR A RETURN, PLEASE MAKE SURE THAT:

• The goods are not sale items or reduced priced items
• The goods have not used a discount or coupon code
• The goods were purchased in the last 5 days
• The goods still have all original swing tags
• The goods were not worn, used, tampered with or damaged
• The original packaging is in perfect condition and the pink gift box is not damaged.
• If you fail to contact us within the 72 hour time frame, we are not liable for processing your return.
• You will have to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping). This must include a tracking number so that we are able to trace the parcel at all times.

THE FOLLOWING GOODS CANNOT BE RETURNED:

• Monogrammed items
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
• Only full priced items may be refunded. Unfortunately, sale items cannot be refunded.

We cannot be held responsible for return shipments that are lost in transit, so please make sure that you obtain tracking information for your return and insure your package appropriately.

SANCIA Pty Ltd is unable to refund any duties and taxes paid. You can pursue a refund of duties with your local tax agency.

No returns will be accepted unless agreed to by SANCIA Pty Ltd. The cost of item only and not the actual shipping cost will be refunded if terms are agreed to. Return shipping cost to singapore and taxes to be paid by customer.

SANCIA Pty Ltd reserves the right to reject any request for returns that do not comply with the conditions above. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a refund or store credit will not be granted.

Returns that are accepted, a refund to original payment method or store credit will be applied. Your refund or store credit will be applied within 14 business days from receiving the goods and approval of the return into our warehouse.


RETURN INSTRUCTIONS:

You have 72 hours after receiving your order to exchange it for another size or request a refund. To do so, please follow the step-by-step instructions below:

• If you are registered, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you still have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: info@sancia.com.au
• When submitting the return form, please ensure photos of the item is included, showing the leather goods in their original condition and packaging.

Please reach out to our customer care team regarding any questions on our return process at info@sancia.com.au we want you to love your SANCIA experience with us.

RETURNS / EXCHANGE APPAREL
We love a happy customer and we want you to be completely satisfied with your purchase.

Before buying an item from us, please ask us any questions you may have. Look up the measurements on the item you are interested in, reach out to us for details about how the item fits, size information, further confirmation of colour, fabric information, or if you need any more details than what we have already provided.

We are strict on our return policy because, as you know, the fashion industry is damaging enough as it is - please consider the earth. Buy items with honesty, don’t shop only to return. This is a wasteful practice and unfortunately only drives up the price of the products as the business costs have to be covered at some point.

If you are unhappy with the fit of your garment, for full price items we will cover the cost of alterations up to the value of $20 (valid with receipt only, must submit within 14 days of delivery), to be refunded via your original payment method. We offer this service as we believe that by cutting down on wasteful and unnecessary returns, we can do our bit to help the environment and look into ways of making your SANCIA experience even better!

What many online shoppers may not know is that shipping returned goods contributes to greenhouse-gas emissions. There are untold levels in terms of packaging and resources, just to move your return to our warehouse.


RETURN INSTRUCTIONS:

If you do wish to proceed, you have 72 hours after receiving your order to exchange it for another size or request a refund. To do so, please follow the step-by-step instructions below:

• If you are registered, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you still have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: info@sancia.com.au
• When submitting the return form, please ensure photos of the item is included, showing the leather goods in their original condition and packaging.

Please reach out to our customer care team regarding any questions on our return process at info@sancia.com.au we want you to love your SANCIA experience with us.

CONDITIONS FOR RETURNS:

In order for the goods to be eligible for a return, please make sure that:

• The goods are not sale items or reduced priced items
• The goods have not used a discount or coupon code
• The goods were purchased in the last 5 days
• The goods still have all original swing tags
• The goods were not worn, used, tampered with or damaged
• The original packaging is in perfect condition and the pink gift box is not damaged.
• If you fail to contact us within the 72 hour time frame, we are not liable for processing your return.
• You will have to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping). This must include a tracking number so that we are able to trace the parcel at all times.

THE FOLLOWING GOODS CANNOT BE RETURNED:

• Sale items, only full priced items may be refunded.
• We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

SANCIA Pty Ltd is unable to refund any duties and taxes paid.

SANCIA Pty Ltd reserves the right to reject any request for returns that do not comply with the conditions above. If your return is approved but after review your package is not accepted, it will be sent back to you at your cost and a refund or store credit will not be granted.

Returns that are accepted, a refund to original payment method or store credit will be applied. Your refund or store credit will be applied within 14 business days from receiving the goods and approval of the return into our warehouse.

Please reach out to our customer care team regarding any questions on our return process at info@sancia.com.au we want you to love your SANCIA experience with us.

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