RETURNS • EXCHANGE

Thank you for investing in something beautiful from SANCIA.
All SANCIA items are boxed, beautifully gift wrapped in custom tissue paper with gold foil print. (All handbags include a 100% Tencel™ SANCIA tote)

At SANCIA, we want you to absolutely love your purchase. Every piece is thoughtfully made, and if something isn’t quite right, we’re here to make your return experience as smooth as possible.

Return Conditions

To be eligible for a return:

The item must be unworn, unused and in original condition.
All original packaging must be included and in perfect condition – this includes the pink gift box, tissue paper, tags, and strap protectors.
The swing tags (locking tags) must still be attached.
The item must be securely packaged for its return journey.
The goods are not sale items or reduced priced items. These are final sale.

Once your return arrives and is approved, we’ll process your exchange, refund or store credit promptly.

How to Return:

If you purchased using Free Returns Coverage

Start your return through our Returns Portal.
Select your preferred option – exchange, store credit, or refund.
Your return label will be emailed to the email address used when placing your order.
Print the label, attach it to your package, and ship your item back.

If you did not purchase using Free Returns Coverage

Start your return through our Returns Portal.
Purchase a return shipping label directly through the portal.
Your return label will be emailed to the email address used when placing your order.
Print the label, attach it to your package, and ship your item back.

Bonus Credit & Incentives

Store Credit Bonus: For orders over $189, receive an extra $20 store credit as a thank-you for choosing to shop with us again.
Shop Now | Exchange: When you select Shop Now through the return portal, you’ll receive a bonus $25 credit added instantly to your return value, allowing you to exchange immediately while your return is on its way back to us.

Important Notes

Upon receipt, your items will be checked to make sure they meet the conditions above and once cleared, you will receive a refund or credit note for the purchase price (excluding original shipping cost) directly to the original method of payment used for purchase.
If you paid with a gift card, you will be refunded to that same gift card and will be able to re-use the original unique code towards your next purchase. You will receive email notification of the status of your refund once finalised.
We do not refund initial shipping charges for items returned, other than for faulty items.
We are not liable for the loss of garments being returned. We recommend using a traceable delivery method and taking note of your tracking number.

If you have any questions or need help, our customer care team is always happy to assist at info@sancia.com.au

In order to process a refund / exchange, please ensure the following:

• The goods are not sale items or reduced priced items
• The goods have not used a discount or coupon code (Welcome code not included)
• The goods were purchased in the last 5 days
• The goods are still have all original swing tags
• The goods were not worn, used, tampered with or damaged
• The original packaging is in perfect condition and the pink gift box is not damaged.
• Please note, you will be required to cover the cost to ship the items back to our warehouse in order to receive your refund (minus the original cost of shipping if you paid for shipping). Please kindly send with tracking to ensure the parcel arrives safely.

Return Instructions:
If you would like to proceed with your return / exchange, simply follow the step-by-step instructions below (kindly contact us within 5 days of receiving your parcel.)

• If you have a registered account with us, please login to ‘My Account’ and click the 'Return / Exchange' button to download the authorisation form.
• If you have not registered, please go to the ‘My Account’ section and enter your e-mail address to create an account.
• Next, you will receive a confirmation e-mail with full details of your request.
• Once logged in, please click the 'Return / Exchange' button to download the ‘Return Authorisation Form’ and fill out returning via email: info@sancia.com.au
• For return/exchange, you can also download the form here

Please reach out to our customer care team regarding any questions on our refund / exchange process at info@sancia.com.au we want you to love your SANCIA experience with us.

RETURNS / EXCHANGE