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TERMS OF USE

THANK YOU FOR INVESTING IN SOMETHING BEAUTIFUL FROM SANCIA!

ALL SANCIA BAGS ARE BOXED, BEAUTIFULLY GIFT WRAPPED IN CUSTOM TISSUE PAPER WITH GOLD FOIL PRINT.
(100% COTTON / SANCIA TOTE INCLUDED)



REFUNDS AND EXCHANGE

LEATHER GOODS

WHILE SANCIA IS A FAST GROWING BRAND, WE ARE STILL A SMALL TEAM, AND AT THIS TIME ALL SALES ARE FINAL.
WE LOVE A HAPPY CUSTOMER AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, THEREFORE WE STRONGLY ENCOURAGE YOU TO EMAIL US WITH ANY PRIOR QUESTIONS OR CONCERNS. PLEASE TAKE NOTE OF THE MEASUREMENTS, SCALE AND COLOUR DESCRIPTIONS OF ALL PRODUCTS BEFORE PURCHASING.

PLEASE BE AWARE THAT THE PHOTOS ON OUR WEBSITE ARE AS CLOSE AS POSSIBLE A REPRESENTATION OF THE ACTUAL LEATHER COLOURS.  LEATHER IS A NATURAL MATERIAL AND THEREFORE INCONSISTENCY OF COLOUR AND TEXTURE IS A UNIQUE CHARACTERISTIC. THE COLOUR MAY SLIGHTLY DIFFER FROM THE PICTURE SEEN ON YOUR COMPUTER SCREEN DEPENDING ON DEVICE SO PLEASE MAKE YOUR SELECTION CAREFULLY.  SANCIA LEATHER GOODS ARE CRAFTED IN THE FINEST SKINS AVAILABLE. THESE PREMIUM LEATHERS ARE NATURAL AND UNIQUE: ANY TONAL VARIATIONS, MARKS OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED IMPERFECTIONS.

* PLEASE KINDLY NOTE; SANCIA CANNOT OFFER A REFUND OR EXCHANGE FOR 'CHANGE OF MIND'

* SALE ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED.

 

REFUNDS AND EXCHANGE

APPAREL

WE LOVE A HAPPY CUSTOMER AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE.  IF YOU ARE UNSURE OF ANY DETAILS REGARDING THE ITEM, WE HIGHLY RECOMMEND YOU TO CONTACT US PRIOR TO MAKING A PURCHASE AND CAREFULLY REFER TO OUR SIZE GUIDE TO ENSURE YOU ARE PURCHASING THE RIGHT SIZE. THIS GUIDE IS VERY ACCURATE SO IF YOU MEASURE YOURSELF CORRECTLY, THERE SHOULD BE NO PROBLEM WHEN YOU RECEIVE.

IF HOWEVER THE ITEMS STILL DO NOT FIT UPON ARRIVAL, PLEASE SEE TERMS BELOW:

    • YOU MUST CONTACT US WITHIN 48HRS OF RECEIVING YOUR ITEM TO INFORM US THAT YOU WOULD LIKE TO RETURN.
    • THE ITEMS MUST BE RETURNED IN ORIGINAL CONDITION, UNWORN, UNALTERED, UNWASHED AND WITH THEIR TAGS ATTACHED.
    • YOU WILL HAVE TO COVER THE COST TO SHIP THE ITEMS BACK TO OUR WAREHOUSE IN ORDER TO RECEIVE YOUR REFUND (MINUS THE ORIGINAL COST OF SHIPPING).  THIS MUST INCLUDE A TRACKING NUMBER SO THAT WE ARE ABLE TO TRACE THE PARCEL AT ALL TIMES.

* PLEASE NOTE, IF YOU FAIL TO CONTACT US WITHIN THIS TIME FRAME, WE ARE NOT LIABLE FOR PROCESSING YOUR RETURN.

* SALE ITEMS ARE FINAL SALE AND CANNOT BE EXCHANGED OR REFUNDED.


FAULTY ITEM

WE TAKE GREAT PRIDE IN THE HIGH QUALITY OF OUR BEAUTIFUL HANDCRAFTED PRODUCTS, EACH PIECE IS METICULOUSLY CHECKED TO ENSURE THEY ARE IN PERFECT CONDITION BEFORE SENDING AND EACH ITEM IS PACKAGED CAREFULLY.  HOWEVER IF SOMETHING IS FOUND TO BE DAMAGED OR FAULTY ON DELIVERY, PLEASE EMAIL INFO@SANCIA.COM.AU WITHIN 48 HOURS OF RECEIVING YOUR BAG.

* PLEASE NOTE, IF YOU FAIL TO CONTACT US WITHIN THIS TIME FRAME, WE ARE NOT LIABLE FOR PROCESSING YOUR RETURN.


INTERNATIONAL DUTY / TAXES

PLEASE BE AWARE THAT IF YOU ARE PURCHASING ONLINE FROM OUTSIDE OF AUSTRALIA, YOU MAY BE CHARGED CUSTOMS DUTIES AND TAXES. THESE DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE OF THE GOODS AND ARE NOT INCLUDED IN THE OVERALL SHIPPING COST. 
SANCIA IS NOT RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES, WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED, WILL REST WITH THE CUSTOMER. 
SANCIA ARE LEGALLY REQUIRED TO DECLARE THE FULL DOLLAR VALUE PAID ON THE INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE FOR CUSTOMS SHOULD THEY REQUIRE IT. 
WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.
FOR FURTHER INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE.

SANCIA ACCOUNT

AS A SANCIA ACCOUNT HOLDER, YOU AGREE THAT YOU WILL BE PERSONALLY RESPONSIBLE FOR THE USE OF YOUR ACCOUNT AND FOR ALL OF YOUR COMMUNICATION AND ACTIVITY ON AND PURSUANT TO THIS WEBSITE. IF WE DETERMINE THAT YOU ARE OR HAVE BEEN ENGAGED IN PROHIBITED ACTIVITIES, WERE NOT RESPECTFUL OF OTHER USERS, OR OTHERWISE VIOLATED OUR TERMS, WE MAY DENY YOU ACCESS TO THIS WEBSITE ON A TEMPORARY OR PERMANENT BASIS.

DISCOUNT CODE

PLEASE SEE STEP BY STEP INSTRUCTIONS BELOW:

• AFTER ADDING ITEMS TO THE 'SHOPPING CART' YOU WILL BE DIRECTED TO THE 'CHECKOUT'
• PLEASE CLICK THE DROP DOWN MENU 'SHOW ORDER SUMMARY' AND ENTER THE DISCOUNT CODE BEFORE MAKING PAYMENT TO REDEEM THIS OFFER.
• ONCE AN ITEM HAS BEEN PURCHASED, UNFORTUNATELY WE CANNOT APPLY THE DISCOUNT TO YOUR ORDER, OR REFUND THE PURCHASE. YOU CAN HOWEVER, USE THE CODE FOR THE NEXT TIME YOU SHOP WITH US.
• PLEASE NOTE, YOU ARE ONLY ABLE TO USE ONE (1) DISCOUNT CODE PER ORDER.
• CODE IS NOT VALID FOR SALE ITEMS

PRIVACY POLICY

SANCIA BELIEVES THAT THE PRIVACY OF ALL PERSONAL INFORMATION IS VERY IMPORTANT. ANY INFORMATION COLLECTED WILL BE USED SOLELY BY SANCIA AS A NECESSARY TO FACILITATE OUR BUSINESS. YOUR INFORMATION WILL NOT BE DISCLOSED TO ANY THIRD PARTIES, OTHER THAN FOR THE PURPOSE OF PROCESSING PAYMENTS. WE WILL ONLY ASK FOR AND USE RELEVANT PERSONAL INFORMATION AS NECESSARY.
IT IS SANCIA’S AIM TO ENSURE THAT OUR PRIVACY POLICY CONTINUALLY MEETS ALL LEGAL REQUIREMENTS IN ORDER TO MAINTAIN AND HONOUR YOUR PRIVACY.

COPYRIGHT

COPYRIGHT AND INTELLECTUAL PROPERTY OF THIS WEBSITE ARE OWNED BY SANCIA.  ALL TRADEMARKS, SERVICE MARKS AND PHOTOGRAPHY ARE THE PROPERTY OF SANCIA.  NO USE OF THESE MAY BE MADE WITHOUT PRIOR WRITTEN CONSENT.  WE UNDERSTAND HOWEVER THAT OUR IMAGES MAY BE USED ON PERSONAL BLOGS AS LONG AS CREDIT IS GIVEN TO SANCIA WITH A LINK TO OUR BLOG OR WEBSITE.

ONLINE SECURITY

SANCIA ACTIVELY WORKS TO PROTECT THE SECURITY OF YOUR INFORMATION DURING TRANSMISSION BY USING SECURE SOCKETS LAYER (SSL) SOFTWARE, WHICH ENCRYPTS INFORMATION THAT YOU INPUT.  STRONG PUBLIC KEY INFRASTRUCTURE (PKI) ENCRYPTION THROUGH DIGITAL CERTIFICATES ENSURES THAT THE ENCRYPTED INFORMATION CAN ONLY BE USED BY SANCIA AS AUTHORIZED. 
OUR SECURITY PROCEDURES MEAN THAT WE MAY OCCASIONALLY REQUEST PROOF OF IDENTITY BEFORE WE DISCLOSE PERSONAL INFORMATION TO YOU.

SANCIA IS CONFIDENT THAT YOUR INFORMATION IS SECURE WHEN PURCHASING ITEMS THROUGH OUR ONLINE STORE.  WE TAKE ALL REASONABLE CARE TO MAKE OUR SITE AS SECURE AS WE CAN.

CHANGES IN OUR POLICY

SANCIA RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ITS DISCRETION. IF IT BECOMES NECESSARY TO UPDATE SOME OF THE COMPONENTS TO THIS POLICY, CHANGES WILL BE POSTED ON OUR WEBSITE.