SHIPPING + DELIVERY

Your order will be dispatched the same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST. During busy periods, promotional events and sales there may be delays on the dispatch of your order.

Once your order is dispatched, you will receive a confirmation email containing your tracking number, which will allow you to check how close you are to receiving your SANCIA parcel.

Please note:
* Once your order is on its way, we are unable to change the shipping address.
* All orders require a phone number for delivery and cannot be delivered to a PO box or hotel. 
* Shipping costs are in AUD. 

USA ORDERS

What’s Changed with Shipping? 
We absolutely love our USA community, and we want to thank you from the bottom of our hearts for your continued support.

To make things as seamless as possible for you, we now offer two clear shipping options when placing your order:

1. Australia Post Standard – $20 AUD
- Same-Day Dispatch (Excluding Pre-Orders)
- Delivery in 7-12 business days
- Duties and taxes calculated at checkout (tariffs approx. 30-35% of your order value)

2. Australia Post Express – $25 AUD
- Same-Day Dispatch (Excluding Pre-Orders)
- Delivery in 5-8 business days
- Duties and taxes calculated at checkout (tariffs approx. 30-35% of your order value)

Why Costs Have Changed
The US government has recently changed its import rules. Before, smaller orders could enter without extra fees, but now all parcels coming from overseas are taxed. This is why duties and tariffs are added to every order shipped from Australia to the USA.  What we have done to ensure a seamless shopping experience for our USA community:

- No surprise fees — everything is calculated at checkout
- Faster delivery options if you need them
- Reliable tracking so you can shop with confidence.

Thank you again for your love and support across the ocean – it means the world to us. We’re so grateful to have you as part of our SANCIA family.

SHIPPING DELAYS
We do our best to ensure the timely delivery of all orders, please bear in mind that we are only provided with an estimated delivery date from our carriers. On a rare occasion, your order can arrive outside of the estimated time frame.

For rural areas across Australia there may be further delays to our delivery time frames. Please contact our team if you would like further information or assistance with delivery time frames.

SANCIA does not hold responsibility for damaged, lost or stolen packages.

All SANCIA items are boxed, beautifully gift wrapped in custom tissue paper with gold foil print. (100% Tencel / SANCIA tote included with all handbags)

Please kindly note that if you are purchasing online from outside of Australia, you may be charged customs duties and taxes. These duties and taxes are not included in the price of the goods and are not included in the overall shipping cost.
SANCIA is not responsible for any possible duties and taxes, which may be applied by customs in the country where delivery is made. The responsibility for any custom duties, foreign taxes or other fees, which may be imposed, will rest with the customer.
SANCIA are legally required to declare the full dollar value paid on the international shipments and must include an invoice for customs should they require it.
SANCIA cannot refund shipping costs for customers that reject their packages upon arrival for failure to pay duty fees.
For further information, we recommend contacting your local customs office.