FREE EXPRESS SHIPPING WITHIN AUSTRALIA

SANCIA / TERMS OF USE

SHIPPING / DELIVERY

AUSTRALIA
WE OFFER FREE EXPRESS SHIPPING WITHIN AUSTRALIA. DELIVERY WITHIN 2-5 BUSINESS DAYS.
INTERNATIONAL
FLAT RATE OF $40 FOR EXPRESS WORLDWIDE SHIPPING. DELIVERY WITHIN 3-7 BUSINESS DAYS.



THANK YOU FOR PURCHASING A SANCIA BAG. ALL SANCIA ITEMS ARE BOXED, BEAUTIFULLY GIFT WRAPPED IN CUSTOM TISSUE PAPER WITH GOLD FOIL PRINT.
(100% COTTON / SANCIA TOTE INCLUDED)

ALL ORDERS (EXCLUDING PRE-ORDERS & ITEMS LISTED ON BACK-ORDER) ARE PACKED AND DISPATCHED WITHIN 1-2 WORKING DAYS.  EXCEPT WEEKENDS, PUBLIC HOLIDAYS AND DURING SALES, RE-STOCKED ITEMS / NEW COLLECTION DROPS, ORDERS CAN TAKE UP TO 7 DAYS FOR DISPATCH. ONCE YOUR ORDER IS DISPATCHED, YOU WILL RECEIVE A CONFIRMATION EMAIL CONTAINING YOUR TRACKING NUMBER, WHICH WILL ALLOW YOU TO CHECK HOW CLOSE YOU ARE TO RECEIVING YOUR SANCIA PARCEL (PLEASE NOTE, WE ADVISE CUSTOMERS USING GMAIL TO CHECK THEIR SPAM FOLDER AS OFTEN EMAILS ARE DIRECTED THERE)

UNFORTUNATELY WE CANNOT GUARANTEE THAT YOU WILL RECEIVE YOUR PACKAGE WITHIN THE TIME FRAME EXPECTED. ESTIMATED DELIVERY TIMES ARE TO BE USED AS A GUIDE ONLY AND COMMENCE FROM THE DATE OF DISPATCH. MOREOVER, WE DO NOT HOLD RESPONSIBILITY FOR DAMAGED, LOST OR STOLEN PACKAGES.

PLEASE NOTE:

* DURING SANCIA SALES, NEW COLLECTION DROPS AND THE FESTIVE SEASON, SHIPPING TIMES ARE NOT GUARANTEED AND CAN BE DELAYED DEPENDING ON HOW BUSY WE ARE SO PLEASE BE PATIENT DURING THESE TIMES.

REFUNDS AND EXCHANGE
WHILE SANCIA IS A FAST GROWING BRAND, WE ARE STILL A SMALL TEAM, AND AT THIS TIME ALL SALES ARE FINAL.
WE LOVE A HAPPY CUSTOMER AND WE WANT YOU TO BE COMPLETELY SATISFIED WITH YOUR PURCHASE, THEREFORE WE STRONGLY ENCOURAGE YOU TO EMAIL US WITH ANY PRIOR QUESTIONS OR CONCERNS. PLEASE TAKE NOTE OF THE MEASUREMENTS, SCALE AND COLOUR DESCRIPTIONS OF ALL PRODUCTS BEFORE PURCHASING.
PLEASE BE AWARE THAT THE PHOTOS ON OUR WEBSITE ARE AS CLOSE AS POSSIBLE A REPRESENTATION OF THE ACTUAL LEATHER COLOURS.  LEATHER IS A NATURAL MATERIAL AND THEREFORE INCONSISTENCY OF COLOUR AND TEXTURE IS A UNIQUE CHARACTERISTIC. THE COLOUR MAY SLIGHTLY DIFFER FROM THE PICTURE SEEN ON YOUR COMPUTER SCREEN DEPENDING ON DEVICE SO PLEASE MAKE YOUR SELECTION CAREFULLY.  SANCIA LEATHER GOODS ARE CRAFTED IN THE FINEST SKINS AVAILABLE. THESE PREMIUM LEATHERS ARE NATURAL AND UNIQUE: ANY TONAL VARIATIONS, MARKS OR VEINS ARE NATURAL FEATURES AND SHOULD NOT BE CONSIDERED IMPERFECTIONS.
PLEASE KINDLY NOTE; SANCIA CANNOT OFFER A REFUND OR EXHANGE FOR 'CHANGE OF MIND'

FAULTY ITEM
WE TAKE GREAT PRIDE IN THE HIGH QUALITY OF OUR BEAUTIFUL HANDCRAFTED BAGS, EACH PIECE IS METICULOUSLY CHECKED TO ENSURE THEY ARE IN PERFECT CONDITION BEFORE SENDING AND EACH ITEM IS PACKAGED CAREFULLY.  HOWEVER IF SOMETHING IS FOUND TO BE DAMAGED OR FAULTY ON DELIVERY, PLEASE EMAIL INFO@SANCIA.COM.AU WITHIN 48 HOURS OF RECEIVING YOUR BAG.
* PLEASE NOTE, IF YOU FAIL TO CONTACT US WITHIN THIS TIMEFRAME, WE ARE NOT LIABLE FOR PROCESSING YOUR RETURN.

INTERNATIONAL TAXES & DUTIES
PLEASE BE AWARE THAT IF YOU ARE PURCHASING ONLINE FROM OUTSIDE OF AUSTRALIA, YOU MAY BE CHARGED CUSTOMS DUTIES AND TAXES. THESE DUTIES AND TAXES ARE NOT INCLUDED IN THE PRICE OF THE GOODS AND ARE NOT INCLUDED IN THE OVERALL SHIPPING COST. 
SANCIA IS NOT RESPONSIBLE FOR ANY POSSIBLE DUTIES AND TAXES, WHICH MAY BE APPLIED BY CUSTOMS IN THE COUNTRY WHERE DELIVERY IS MADE. THE RESPONSIBILITY FOR ANY CUSTOM DUTIES, FOREIGN TAXES OR OTHER FEES, WHICH MAY BE IMPOSED, WILL REST WITH THE CUSTOMER. 
SANCIA ARE LEGALLY REQUIRED TO DECLARE THE FULL DOLLAR VALUE PAID ON THE INTERNATIONAL SHIPMENTS AND MUST INCLUDE AN INVOICE FOR CUSTOMS SHOULD THEY REQUIRE IT. 
WE DO NOT REFUND SHIPPING COSTS FOR CUSTOMERS THAT REJECT THEIR PACKAGES UPON ARRIVAL FOR FAILURE TO PAY DUTY FEES.
FOR FURTHER INFORMATION, WE RECOMMEND CONTACTING YOUR LOCAL CUSTOMS OFFICE.

SANCIA ACCOUNT
AS A SANCIA ACCOUNT HOLDER, YOU AGREE THAT YOU WILL BE PERSONALLY RESPONSIBLE FOR THE USE OF YOUR ACCOUNT AND FOR ALL OF YOUR COMMUNICATION AND ACTIVITY ON AND PURSUANT TO THIS WEBSITE. IF WE DETERMINE THAT YOU ARE OR HAVE BEEN ENGAGED IN PROHIBITED ACTIVITIES, WERE NOT RESPECTFUL OF OTHER USERS, OR OTHERWISE VIOLATED OUR TERMS, WE MAY DENY YOU ACCESS TO THIS WEBSITE ON A TEMPORARY OR PERMANENT BASIS.

APPLYING DISCOUNT CODE
PLEASE SEE STEP BY STEP INSTRUCTIONS BELOW:
• AFTER ADDING ITEMS TO THE 'SHOPPING BAG' YOU WILL BE DIRECTED TO THE 'SHOPPING CART'
• PLEASE CLICK THE DROP DOWN MENU 'APPLY DISCOUNT CODE' AND ENTER THE COUPON CODE BEFORE PROCEEDING TO CHECKOUT TO REDEEM THIS OFFER.
• ONCE AN ITEM HAS BEEN PURCHASED, UNFORTUNATELY WE CANNOT APPLY THE DISCOUNT TO YOUR ORDER, OR REFUND THE PURCHASE. YOU CAN HOWEVER, USE THE CODE FOR THE NEXT TIME YOU SHOP WITH US.
• PLEASE NOTE, YOU ARE ONLY ABLE TO USE ONE (1) DISCOUNT CODE PER ORDER.
• CODE IS NOT VALID FOR SALE ITEMS

PRIVACY POLICY
SANCIA BELIEVES THAT THE PRIVACY OF ALL PERSONAL INFORMATION IS VERY IMPORTANT. ANY INFORMATION COLLECTED WILL BE USED SOLELY BY SANCIA AS A NECESSARY TO FACILITATE OUR BUSINESS. YOUR INFORMATION WILL NOT BE DISCLOSED TO ANY THIRD PARTIES, OTHER THAN FOR THE PURPOSE OF PROCESSING PAYMENTS. WE WILL ONLY ASK FOR AND USE RELEVANT PERSONAL INFORMATION AS NECESSARY.
IT IS SANCIA’S AIM TO ENSURE THAT OUR PRIVACY POLICY CONTINUALLY MEETS ALL LEGAL REQUIREMENTS IN ORDER TO MAINTAIN AND HONOUR YOUR PRIVACY.

COPYRIGHT
COPYRIGHT AND INTELLECTUAL PROPERTY OF THIS WEBSITE ARE OWNED BY SANCIA.  ALL TRADEMARKS, SERVICE MARKS AND PHOTOGRAPHY ARE THE PROPERTY OF SANCIA.  NO USE OF THESE MAY BE MADE WITHOUT PRIOR WRITTEN CONSENT.  WE UNDERSTAND HOWEVER THAT OUR IMAGES MAY BE USED ON PERSONAL BLOGS AS LONG AS CREDIT IS GIVEN TO SANCIA WITH A LINK TO OUR BLOG OR WEBSITE.

ONLINE SECURITY
SANCIA ACTIVELY WORKS TO PROTECT THE SECURITY OF YOUR INFORMATION DURING TRANSMISSION BY USING SECURE SOCKETS LAYER (SSL) SOFTWARE, WHICH ENCRYPTS INFORMATION THAT YOU INPUT.  STRONG PUBLIC KEY INFRASTRUCTURE (PKI) ENCRYPTION THROUGH DIGITAL CERTIFICATES ENSURES THAT THE ENCRYPTED INFORMATION CAN ONLY BE USED BY SANCIA AS AUTHORIZED. 
OUR SECURITY PROCEDURES MEAN THAT WE MAY OCCASIONALLY REQUEST PROOF OF IDENTITY BEFORE WE DISCLOSE PERSONAL INFORMATION TO YOU.
SANCIA IS CONFIDENT THAT YOUR INFORMATION IS SECURE WHEN PURCHASING ITEMS THROUGH OUR ONLINE STORE.  WE TAKE ALL REASONABLE CARE TO MAKE OUR SITE AS SECURE AS WE CAN.

CHANGES IN OUR POLICY
SANCIA RESERVES THE RIGHT TO CHANGE THIS PRIVACY POLICY AT ITS DISCRETION. IF IT BECOMES NECESSARY TO UPDATE SOME OF THE COMPONENTS TO THIS POLICY, CHANGES WILL BE POSTED ON OUR WEBSITE.

 

Sancia Pty Ltd © 2017